Telkom upgrade nightmare.

Okay.... I upgraded from the 4mbps HomeUnlimited to the 10 mbps HomeUnlimited. 1. I app**** online and was called by a sales person the next day. We went through everything and my order was put through. (I was told the LIT TV box and router is included and will be delivered.) 2.The next day i followed up as i could not remember what the time frame will be. At my surprise i was told that the order was not placed, she told me she will place the order now. After a few minutes i received an sms stating that my order is being attended to. Waiting time 5-7 days. 3. After 8 days, after contacting sales my line was upgraded to 10mbps. 4. I enquired again through 10213 when my equipment will be delivered. and to my surprise again i was told that there were no order for the equipment. Fortunately for me i called the right person and he assisted in ordering the equipment. That was on 9 June. 5. Today the 20th of June I followed up on the order for the equipment as my tracking status on My Telkom said "checking stock in our warehouse" and did not change from the 6th. Now i am being told that the equipment is not included and was sent this link to show that it is not included. When i visited the link it indeed showed that i do get the equipment. I then told them that it show that i get the devices, i am told that i am a 4mbps line. But gets billed for a 10mbps line. (Update from Telkom will typing this.... They noticed that their systems was not updated to 10mbps, only the exchange line was upgraded. The will send an email to the delivery department to deliver the equipment.) When i see some changes and not promises, i will upgrade my rating accordingly.