Telkom Upgrade Issues - Credit Vetting no resolution!!!!

On 27/05/23 I went to Apple iStore in Ballito to renew my telkom contract. After nearly 1.5hrs of trying to do the upgrade the sales consultant told me that they could not continue further with the upgrade as Telkom had directed it to further credit vetting. I was told this has happened as I had more than 5 lines with Telkom. I found that rather strange I have had the same lines for years and have never had any issues when trying to upgrade until now. Anyway I was told that Telkom would have answer within 72hours. Unfortunately that was not the case I made numerous phone calls, to be told that the order is still stuck with credit vetting. Every time I phoned Telkom the call centre agent would send an e-mail to credit vetting dept and I was told I would receive a response by end of day. Well 4 weeks later I was still waiting. Absolutely ridiculous, phone call on 30/06/23 I was told the order was cancelled. Who gave this instruction to cancel the order? Telkom can not tell me!! On 03/07/23 I phoned again, sales agent placed new order for upgrade and again it stopped at credit vetting, again told it will take 72 hours. I phoned again 07/07/23 more that 72 hours and was told still with credit vetting. This is absolutely crazy that no-one can give me an answer it is either approved or not what is so difficult with that. I have logged 2 reports online at telkom and I see that it states the fault has been resolved!! Uh no it has not! I want a resolution to this immediately, the service is absolutely disgusting. My account is always up to date debit order paid every month so I dont understand what the problem is. It is pure incompetence!!