1 reviews | Active since Sept 2018
Telkom upgrade incompetance
Okay so my neighbourhood was upgraded to Fibre by Vumatel over a month ago and my CPE device was activated. Then against the warnings of all my friends and neighbours I decided to stay at Telkom and put in a request to upgrade from ADSL to Fibre.
This is when my “Hell” started with Telkom who immediately disconnected my ADSL (3 weeks ago) but up to today have not activated my fibre line and believe me I have phoned them constantly each day requesting an update I even have spoken to the Back office people with no luck.
It seems the people at Telkom is so incompetence that up till now I got 5 different Order numbers (I can supply them to Telkom upon request). The best response was when the Technical support person wanted to send a technician to “fix” my ADSL line as he told me he could see it is not working.
I put this review out to everyone as a WARNING when you think you can easily upgrade from ADSL to Telkom fibre think again. I will probably get fibre when I move over to another ISP. And I guess now the fight will start over Telcom billing me for something I don’t have.
Hi
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Hazel
Telkom Social Media Team
Best regards,
Hi
We are sorry to hear this. Thank you for contacting us and bringing this to our attention.
This response serves as confirmation that your query has been received.
Please post a private reply and provide us with your ID number related to your query for investigation.
We apologise for any inconvenience caused.
Your reference number is AI***.
Regards,
Hazel
Telkom Social Media Team
Best regards,