TELKOM UPGRADE GONE WRONG

Telkom sales team called me back in Sep to do an upgrade from a Sim only deal paying R299 to the new one Smartbroadband Wireless Unlimited All hours + a router. They messed it all up. Kevin Gounden promised me that this is an upgrade and not a new contract, however I got a shock of my life when the delivery took place and there was a new sim card and the router, I told them about it and then they said they will fix it. It took them the whole month to get the issue resolved of cancelling an old deal with the latest. I logged a complaint and no one took it upon themselves to assist me. I now have a bill of 4041 to pay by the end of November from an upgrade of R899 to paying a bill of R4041. I need the incorrect costs cleared and get my services up an running. The case number is ***9. It has been over 2 weeks now with this case that has been unresolved and suspended services which affect us as we are working from home and need the internet.

Whoever in Telkom billing, please assist and resolve my query.

I sent an email to Kevin Gounden, Aphiwe Ngwanya, Escalation center, Siphiwo Ndlovu, and Maling GM and none of them bothered to contact me back