Telkom Upgrade Date and Cost

NOT GOOD AT ALL....

As normal people that have contracts do, it is time to upgrade. So, check the due date for when Upgrade date is......Now using technology..USSD feature...good I can see date is 9 OCt...

After getting ready, checking which Phone which contract...done..

Now I go the store in Menlyn, very friendly as always. I tell them I want to upgrade, they say no problem , which products we are looking at possibly. During the discussion of which colour and and and, I ask them to check on the second contract, what will be the amount if I decide to upgrade earlier ( 1 month earlier) as I want to make a decision to do them at the same time for me and my wife.

Next thing we are told we would only be able to upgrade 2 days later. So I ask how can this be, as my USSD code said 9th Oct.

They explain that on the system of theirs, it shows that we can only upgrade on midnight, 10th Oct , then technicaly only the next day, which now is the 11th Oct.

I show them here, the USSD said 9th Oct, which today is the 9th, we know how calendars works.

I asked them, if I should upgrade today, what will be the cost implication, if not too bad, I can make a decision. R1509 ...WHAAAAAAAAAT???

There is no ways. I can understand the one for next month if that is the cost.

I ask who can assist in the shop to sort the problem out, no one. Now I get on the phone and call customer care ... Me and the lady on line are having an argument, because, from their side , on 24 month contract, I can only upgrade 2 months before the time of the contract actual 24 month period ,(1st time to ever hear this) . If I decide to upgrade now, at 4 months before the time, it is considered early upgrade and I still have to pay the R1509.

Is this really like this??? This is the 1st time I encounter this , and have been with Telkom already dor years.....