Telkom upgrade

I did an upgrade on my Telkom Contract on 5/01/2021.

I still have not received my device or sim and i have been billed twice for this service already.

I have had communication with numerous agents including Bongani and peggy with no satisfaction.

I have also received promises lies from management (Jarrod Pather) in resolving my query.

The matter has been escalated to ICASA but Telkom still refuse to assist me

This service is appalling.