TELKOM UPGRADE CANCELLED , WITHOUT INFORMING CLIENT - COURIER IT FAILS TO DELIVER

I recently upgraded my contract on the 01/12/2022 , which I was eligible for , the sales agent approved me online , and said the item will be delivered within 5-7 business working days , which is a standard , which I had agreed to.

on Friday 09/12/2022 - i called in to follow up , to which their response was , the item is out with COURIER IT for delivery Tracking no. **********

I called Courier IT , they explained to me it was out on delivery , their driver called me , however there was no response (which is not true , as i have checked my phone on many occasions if i had missed a call) they sent it back to sender (Telkom ) - if this is true , i would like to see the call log that courier it says they called me and I never answer

Courier it , didn't even try and make contact with me normally a courier company will attempt to deliver a package at least 3 times , or send an email , (none of the above was done we work as employees , at times we cannot reach our mobiles as we are in meetings ) nevertheless

I called Telkom this morning , i spoke to an agent , who assisted me , at 10.22am (12/12/2022) she assured me they would re deliver the package

at 4pm today , i received another call ,a lady mentions sorry the contract has been cancelled I didn't even get a chance to explain myself and I feel as a customer have been treated unfairly there was no question , to ask can we resend your order , or would you like to cancel ?

Telkom please give you customers a chance , give us a fair chance we are loyal patrons to the network , we decided on this double deal package so it would suit the budget as a couple

Please try and assist and re issue the above order I will greatly appreciate it

Thanks Dan