Telkom Upgrade adverts

Samsung Galaxy S20 & Galaxy Buds plus on FreeMe 3gb.for R899 pm x24. On 27 June 2020 I submitted an upgrade request for this package which is only availbe if you upgrade before 30 June 2020 and which has subsequently been extended until 31 July 2020. On the 27th June 2020 I got a message that an agent will be in contact with me shortly, on 30 June 2020 I submitted another request for this deal to which I recieved the same automated response that an agent will contact me soon to which I waited. So this whole time I got no response on my applications so i logged another upgrade request on the above-mentioned deal on the 13th July 2020 for *** to which I still got no response. Today on the 21st of July I decided to call 10213 and after waiting on the line for an hour I was greeted by a gentlemen named Bongani that told me unfortunately I am not the only person requesting this deal and I was told this advert for te above deal that I recieved via email and on Telkoms upgrade page was a mistake and there is no such a deal including the Galaxy Buds also if it was it would have been limited to a select number of people. So no where on the upgrade email nor on Telkoms upgrade page on its website does it state this. So I would like someone to contact me on my work line *** between 07:30 & 15:00 or preferably on my email *** for clarity sake. As none of the various other communication channels has been conducive. I just want that which is being advertised.