Telkom Upgrade

We were due for upgrade on our ADSL contract with Telkom in October 2019. I requested a fibre package for R699.00 per month. Telkom sent me a Huawei LTE router that is a Wireless router with a sim card. After numerous calls to Telkom and sending emails to Portia Mphela (P) DBAM: OPS Specialist Telkom Sales & Distribution: Consumer & Small Business ***, we still received no reponse from them regarding the the incorrect upgrade. Telkom keeps billing the wrong contract, for R550.00 more than then what was agreed upon, with the result we now paying R1200.00 for a R699.00 contract. If any Telkom person reads this and can help or feels that the problem is not justified, please contact me. This is a copy of a email I received from Portia Mphela after sending my request more than twice to her. "THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE."