TELKOM - UP TO DATE ACCOUNT SUSPENDED!

I am so disappointed with the service I have received from Telkom. My cellphone account has been suspended after my debit order went off of my account on the 25th of July. I have been without services since that date.

I contacted the customer services department after I noticed that I was unable to make outgoing calls and also unable to log onto the internet. This on Monday 30th July.

I was told that my payment DOES reflect and that I should wait 5HOURS before they remove the suspension. 5 hours became 3 days and counting. Following day I contacted them again and was told that the request to lift suspension was sent to collections and that they should have lifted it by then. That agent then advised that he would place my account on "High priority" that evening and that all should be sorted by the next day. That was yesterday.

Lo and behold I am still without a phone and internet. I then called customer care AGAIN today and was told that my account will be escalated AGAIN to collections for the suspension to be lifted. I then requested to speak to a "manager" and was told that they are all busy with... ESCALATIONS! I need my phone as I work out of town and I need to be contactable and the obvious. This is totally unacceptable!

Don't even get me started on the billing issues I've had as well.