BT
Barend T
1 reviews | Active since Jan 2013
29 May 2018, 09:49
Telkom unwilling/unable to sort out Internet problem
For over a month now, telkom is only providing slow and intermittent Internet services. Have reported the problem on several occasions, but there is no interest from telkom to resolve the problem. A technician was send out, explaining to him what the problem was, he said the problem is with the exchange at telkom side.
Therefore telkom, firstly, stay true to your promise of refunding clients when your service is down. Then, either fix the problem and provide the service we are paying you for, or cancel the contract so we can find another provider that can deliver.
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Barend T's updateReviewer Update
10 Jun 2018, 12:15No the problem has not been resolved, and this is going on now for a month and a half already. The only solution it seems, is for telkom to cancel the contract (due to non-performance from telkom side) to allow us to sign up with another provider that are actually interested in providing a service!!!!
Igsaan, I have done that numerous times already, IT DOESN'T SOLVE ANYTHING!!!!
Not only is the telkom service bad, but to try and resolve a problem is even worse!!!!
BT
Barend T's update10 Jun 2018, 12:15
Reviewer Update
No the problem has not been resolved, and this is going on now for a month and a half already. The only solution it seems, is for telkom to cancel the contract (due to non-performance from telkom side) to allow us to sign up with another provider that are actually interested in providing a service!!!!
Igsaan, I have done that numerous times already, IT DOESN'T SOLVE ANYTHING!!!!
Not only is the telkom service bad, but to try and resolve a problem is even worse!!!!