Telkom unwillingness to fix a dead line

Our Home home when down in January. for Telkom to fix this line it has taken 3 months and yest still no feedback of fixing. to date we only got 1 sms and not one has been out to fix the line. does this mean that telecom is working with the dead founding father of telecomunication to fix the line. i wonder how many calls and excallations will result in them fixing the line. if this is not fixed withing the next 48 hrs i want the telkom **** out the house so that i can install neotel device and i will start a blog in the lenasia area for peopl to move to neotel. get this fixed. When you call me will i give you the address.