Telkom unwilling to rectify app that malfunction and take people's money.

This is the message I sent to and conveyed to four different Telkom consultants with until now, no results. Hi, let me start by informing you that I am a pensioner trying to survive on a measly R2180-00 government pension. I cannot afford to lose even a R20 as this is the value of a loaf of bread. I had a very disappointing encounter with some of your call centre staff yesterday. They just point blank told me they cannot help me as there is nothing they can do about the incident that happened to me. One of your consultants even told me I have to go in to a service centre (which I did) to see if they could assist me, but to no avail. I am with Telkom (prepaid) for many years and feel quite disgraced to be treated in this way. When I am not at my residence, which is at least once a month, sometimes more, I purchase a R10 1gig Telkom data bundle which is valid for 24 hrs, to cover me for the day. Yesterday, Friday 22 November 2024, I did just that. I purchased the data bundle on the Telkom mobile app. I received my OTP vis SMS, punched it in and expected everything to be good. After a few hours after using my phone on the internet, I checked the Telkom app to see how much data I have left and saw that instead of one 1gig bundle, three 1gig bundles were loaded onto my phone. This is when I started to contact the Telkom call centre. I simply wanted to inform about the mistake that happened and ask for it to be rectified because I did not purchase three 1gig bundles. There must certainly be something wrong with your app if something like this happens. I explained this to all the different consultants whom I spoke to and got absolutely No meaningful assistance. One of them even asked me and I quote "how do I know you didn't buy three bundles"! My reply to that was that you can check your system and you will see I only received one OTP which means I only bought one bundle. How is that so difficult to understand. ? I am humbly requesting a response to this problem please. Why did I have to pay for something I didn't buy, and now it's expired and I did not use it because I didn't need it. I am intending to publish my experience to all available platforms if not attended to. Thank you