Telkom unwilling to asssit

Trying to get a Telkom ADSL line moved must be the most difficult process. When contacting a store they say they are unable to assist. When contacting their online chat, they are unable to assist. When logging a call via their contact form, nobody bothers to call back (despite them indicating that they will inside 48 hours). I have now logged a call twice with no response. Their online help was of no assistance and closed the chat despite not having concluded the discussion. Absolute shambles of a company with a horrible attitude. It is no wonder people are moving away from their services.