Telkom unwilling or unable to resolve problem/fix issue

I signed up for the Telkom 4mb Home Unlimited package at the start of December 2017. Part of this package is 1GB of mobile data per month for the duration of the contract and a new router. After many phone calls and queries I received the router yesterday, 54 days later. Better late than never I suppose. Now, In order for me to get the 1GB data/month I had to obtain a Telkom Mobile sim card. This I did on 1 December 2017. The Telkom employee at the retail store instructed me to register the sim on the Telkom portal and it will then be loaded with the mobile data. On the same day I tried to register the sim but much to my frustration I kept getting the error message in bright pink at the top of the screen: "This service is currently not available, please try again later". I "tried again later" ever since with no luck. I called 10210 on at least 3 occasions requesting assistance. The call centre agents either don't know how to help me or don't really care to help me. One agent instructed me to take the sim to a Telkom Store and it will be activated there. Surprise, surprise the Telkom Store employee told me it can only be done by calling 10210. That was the first fruitless trip to the Telkom Store. Another agent then told me that I have to RICA the sim (while waiting for 10 minutes on the line and listening t her having a private conversation with someone else) in order for it to be activated. This just resulted in another fruitless visit to the Telkom Store. The Twitter agent tried to tell me that it can be activated at any Telkom Store, while Telkom Store employees tell me it can only be done on the Telkom Portal. Not!! Long Story Short, the sim is still not activated after 55 days and no help from Telkom is forthcoming. If I could rate them zero stars I would. Telkom is not to be recommended if do not like frustration and time wasting!!