VB
Vukosi B

1 reviews | Active since Mar 2017

28 Mar 2017, 11:36

Telkom ************* Service. Very Poor

<p>I opened a contract (online) with Telkom last month (February 2017). Within a week money for the contract was deducted just after an interview I had with a Telkom employee on agreement of the contract between Telkom and myself. The phone only got delivered to my flat I think on 20 March 2017. Since that day I have been calling almost everyday and still today to ask if they can activate the SIM card so I can start using the phone. Whoever I talk to keep on telling me that I will be assisted in 24 hrs or 48hrs or even 2 to 4 hrs. Telkom offers bad service, *************. Please assist.</p>

0
Replies (6)
VB
Vukosi B's update29 Mar 2017, 11:37
Reviewer Update

Your Telkom service is worse than a nightmare.

My SimCard is not active as yet. I have emailed you the info you requested yesterday but you never even bothered to contact me to explain the recent delay.

If my phone is not working as agreed on the terms of the contract by 13h00 today, then come take your nonsense phone back and pay me back my money.

For such a big company like Telkom, you would expect the people employeed to know how to conduct good service. This is *******. Worst experience EVER. Voda and MTN are way better,

Telkom
Telkom's reply29 Mar 2017, 14:13
Official

Good day Vukosi,

A request has been sent to our Team for sim card activation, feedback will follow.

We sincerely apologize for the delay.

Regards,

Busi

Telkom Social Media Team

VB
Vukosi B's update29 Mar 2017, 15:22
Reviewer Update

Hey Busi,

Stop playing games with me, I am a young black South African who worked very hard in life to be able provide for myself, so what qualifies you to deprive me for what I am entitled to.

If it was me not paying for this contract you would have long blocked the phone or even went to blacklist me. So dont tell me nonsense of delays and start being useful with your sim card Team.

Why are you not making a follow up to your Sim Card team?

When is this feedback going to follow? Give me specifics, haibo these people.

24hrs has lapse since i have given you my information as you have requested.

What is so difficult in activating a sim card, do you still need to advertise for a position of an electronic engineer to come activate my sim card? What nonsense is this?

When is my sim card going to be active?

When am I going to start using this phone?

Give me back my money and come take your phone, you have failed Telkom, all of you who have delayed operation of my phone.

*******

VB
Vukosi B's update29 Mar 2017, 15:27
Reviewer Update

Come get your phone, you are useless.

Give me back my money.

I recommend you take your activation Team to Vodacom or MTN for lessons.

VB
Vukosi B's update29 Mar 2017, 15:31
Reviewer Update

Are you making your products cheap because you know your service sucks? No clientele

VB
Vukosi B's update30 Mar 2017, 15:23
Reviewer Update

Thank you. SIM card activated.