Telkom unsympathetic service during Lockdown

Received sms from Telkom stating that they will be terminating my copper service during May 2020. I had phoned to discuss with them, and LTE is indicated as my only available option. I told the lady that LTE reception is very bad where I stay and I cannot agree to something that does not work. She then said she will escalate the matter to her manager. NO manager has given me a call. Our service was terminated 19 May 2020. I am an IT manager and suddenly I am sitting up a creek with no paddle - this is of course during the lockdown period where I do not have the luxury of spending time at helpdesks trying to get help. Today my LTE device was running at 0.0mpbs download speed for more than 30 minutes. Please no one else in our area has reported that their copper service also being terminated - I have also also enquired and neighbour said that no their ADSL and homephone is still up and running - they have in fact not received any sms from Telkom stating the intended termination of copper service. I have tried Telkom's facebook page for help, no response. I have spent more than 6 hours on my cellphone trying to speak to someone that can possibly help .... and then the call gets dropped as my cellphone reception is just as bad as my LTE reception. I cannot even begin to describe my level of frustration.