Telkom unsuspending accounts

<p>Previously, I have lodged a complain against Telkom for the time delay in unsuspending accounts (my account is soft-locked. I can only receive calls) . I asked if their policy of only unsuspended accounts after 7 days even with proof of payment from the client was in line with the National Credit Regulator. They assured me that as soon as they have proof they are able to unsuspend accounts. Yesterday I received an email from an agent authorised by her supervisor confirming that they will only unsuspend accounts after 7 days. How is this policy legal when the service you are then paying for is not available for 7 days? Does Telkom refund for the days you have paid for and not had access? </p>