Telkom Unsuspend my cellphone numbers!

I have been calling the Telkom care line for 2 weeks trying to get my cellphone unsuspended. I have called numerous times per day, been on hold for 1 hour , (I can send you the screen shot) waiting for a team leader to assist me, and then the agent dropped the phone . Explained to them that this is an emergency because my mothers cell phone is also off and she is in another province. I have logged various case numbers, I have emailed, I have escalated this. I have chatted to Telkom on Social Media... EVERY SINGLE AGENT FEELS ITS OK TO TELL ME ITS GOING TO TAKE 72 HOURS AFTER EVER CALL! AND ITS BEEN TWO WEEKS WITH NO SERVICE!

I have never ever had problems with service with Telkom, customer service has deteriorated. Call Center agents dont answer and dont care. Your technical department is only available through the call center and they have no contact details.

I NEED MY PHONES TO BE UNSUSPENDED PLEASE!

The Agents that I have been dealing with, that decided not to respond to my email are:

The account number in question is : ********** 50 My Case Numbers are: ********** 6 ********** 8 Thato Desmond Rabalago Nospiho Desiree Mkhwa**** ********** - She was the team leader that I had to wait for more than 40min to speak to and then didnt respond to my emails.

What is going on. You can contact me on ********** 849