TELKOM UNSATISFACTORY SERVICE

Disgusted with service received from Telkom Online service is terrible as well as in store and no one seems to be helpful and everyone tells us a different story. Firstly I went into store to give notice to cancel my contract and move over to prepaid (bearing in mind the contract expires the 4th of July) which by rights I gave 30 day notice. When I messaged Telkom (15 June) they told me the query was never logged in store and they will log it today only which technically means I didn't give 30 day notice... I was told I need to pay R800 to cancel my service and if I dont lay that I will still be charged for June July and August.. I need someone in a higher position to urgently call me to get this matter sorted!!!