Telkom unsatisfactory service

I recently got a contract with Telkom, from the beginning of the contract, I have had issues with it.

First time they gave me the incorrect package that I wanted I call back in order to let them know that this is not the package I ordered and would like to have the package I wanted. The lady on the other end said that it’s fine; you even within the 7 days period so we will change it to that.

That’s all I wanted changed, the data plan .

Month end comes, I am charges 6 times what I should be charged. The person sold me a sim only and cancelled the router that came with the package I wanted.

Honestly this is saddening to the whole Telkom experience. This is not the experience I hoped for