TELKOM - UNSATISFACTORY SERVICE!

<p>Extreme Renovations</p> <p> </p> <p>For the last 2 weeks + i have been experiencing numerous problems with my Telkom service ( which i have not received ). Below i will paste the complaints i made on Telkoms facebook site, this should shed lite on my frustration:</p> <p><br />Chat Conversation Start</p> <p><br />MON 9:23PM<br />APPALLING SERVICE! Can anybody assist or possibly advice me how to get my problem resolved? My business line has been out of order for the last 2 weeks. After reporting it numerous occasions and receiving numerous responses via sms notifying me that the problem has been resolved, im still left without telephone and internet services.. This has severe implications on my business and to make matters worse my business mobile which ii decided to upgrade from "UNLIMITED LIGHT" to the full "UNLIMITED" thinking i can use my phone as a wifi,seems to have ran out of data within 3 days and i cant send sms's - i was advised that its because of the upgrade and should be restored within 24 hours. How can i get this resolved? My last reference received today after i once again reported the fault after i once again got a message that the fault has been restored is: *** Regards Nico De Bruyn Extreme Renovations ********** ********** 861289<br />TUE 4:20AM</p> <p>Hi, we have requested urgent assistance from our support team and feedback will be communicated.^IL<br />TUE 4:05PM<br />Good day, I would like to say thank you so much and highly commend Thulani for excellent professional service. He has resolved our problem and is very nice. Our mobile contract is still however not yet sorted. Appreciate all you have done.<br />TUE 8:13PM</p> <p>Hi Nico, We thank you for the positive feedback it's much appreciated. Thank you have a good -nite^CL<br />6:46PM<br />Dear Telkom,<br />Dear Telkom, Monday the 29th i reported my faulty landline and mobile contract having no data. I am truly grateful for resolving my landline so prompt & dont want to come forth as someone whom just complains; but really im still not satisfied! My internet is very slow, takes a while to open and then also my business mobile: im still without data, cant send messages and event missed out on interviewing times for some of our candidates due to not being able to receive emails etc. I literally phoned 180 Telkoms business mobile 6 times the last couple of days and has even been in constant liason with our local Telkom branch and have been told a couple of things from: My data was depleted,to the system shows its been reloaded byt immediately depleted up to that my data wasn't loaded on the 1st. Last night out of desperation i once again phoned 180 and i was assured that this will be delt with today - i had a look on Telkoms fault track site; absolutely nothing has been done. For references, this is the last fault ref i received last night: ********** 0. Please can someone resolve this for me?<br />Chat Conversation End<br />Type a message...</p> <p> </p> <p>Regards</p> <p>Extreme Renovations</p> <p>Nico De Bruyn</p> ********** <p>+ ********** 2992</p> <p> ********** 289</p> <p> </p> <p> </p> <p> </p>