Telkom unsatisfactory customer service

<p>I have recently (April 2017) app**** to have a telkom line and internet facility connection, the line was operational for a week and there after became problematic.</p> <p>i was told that there was a teleohone line outage in the area, I received a reference fault number on the 20/04/2017, ***, three days later was send a sms to say the fault finding is in progress, I have been my account, but up to date no feedback or resolution or another option to justify my query , I am at wits end with the service I have received, please advise the way forward, very frustrated customer ;0(</p>