TELKOM - UNRESOLVED TECHNICAL DATA ISSUES

Dear Telkom Management,<br> <br> We are a business based in Gardens, Cape Town. located approx 650m away for Cape Town CBD Exchange.<br> <br> We have since Jan/ Feb 2015 being paying Telkom for 20Meg VDSL data services and unfortunately have received nothing but an intermittent low quality service.<br> <br> According to your own technicians and external technical service providers you have installed a temporary line through to our building. The Telkom response following numerous email and telephonic conversations is that a new line can only be installed in the new financial year ??? To date we have not been able to establish when this is and have had no follow up from your technical department confirm when this will be done.<br> <br> Recently one of your technical staff informed us that the VDSL modem was faulty with noise on the line. The modem has been replaced and the data service remains dismal. I would assume that noise on the line means from the exchange??<br> <br> As a new business with 25+ clients and staff dependent on stable data services your lack of ability to resolve this now 6month old problem places the the business in jeopardy.<br> <br> We need immediate response from senior Telkom Technical Management