TELKOM - Unresolved issue

Good morning, ladies. I'm in dire need of a solution with an unresolved ongoing issue with two TELKOM accounts... any help will be greatly appreciated... we are at our wits end with this. Sorry for long post.

Background: Uncle died in June last year - 3 Telkom contracts were on his name.

We managed to discontinue his contract. And arranged for change of ownership for the other 2 contracts to my aunts name... first few months all were well... until about TWO MONTHS AGO.

Aunt tried to make a phone call - Got a message saying account suspended due to non payment ... she has been to Vincent Park numerous times, numerous phone calls to the customer care and all payments are up to date, change of ownership is confirmed, debit order is active, yet the phones stay on discontinued due to non payment...

With every phone call to Telkom, she gets a NEW case number and the issue stays unresolved.

A contact number or email address from someone working higher up in Telkom, would be greatly appreciated... we need to get this issue sorted once and for all.