Telkom unresolved!! due to Telkom enefficiency

Please note I have been trying unsuccessfully to have Telkom allocate a payment from 02.03.2020, Proof of payment has been sent, re sent, queried and re queried. I am supposed to be working from home! Cannot do this due to Telkom in efficiencies!!! They want to charge you interest, and reconnection fees, for their own error. pathetic !!!