Telkom Unreliability

Back in December 2018 I moved houses. I app**** for my uncapped line to be moved from my old house, to my new house. It is now 2019 May going on to June and I still don't have my line moved. To top it off, telkom is still billing us for our old line despite us canceling it! I have tried phoning so many times but I just get reference numbers continously with nothing being done. The consultants are absolutely rude and this is unacceptable. Telkom is useless in rendering services but excellent only in collecting money. The app also offers no help, as glitchy as it is. Overall, this is the worst service I've ever had from a company and I hope nobody else has to suffer this experience!