Telkom Unreasonable suspension

I have had a Telkom account for approximately 5 years and haven't had much issues with the network. I've been a loyal paying customer for long and this month Telkom let me down big time.

My account had been suspended (locked) on 3 April 2024 on very unreasonable terms. I pay via debit orders and should a debit order hop for whatever reason I always do a manual eft payment short after.

All my payments before were up to date. Summary for 2024: Debit order 5 Jan 2024- R1435 successful Debit order 5 Feb 2024 - R1435 successful Debit order 5 March 2024 - not successful Debit order 25 March 2024- R2134.50 successful 3 April - suspend account

I phoned the 081180 nr and first they said my account is overdue with R4000+. That was impossible. So I went to a branch and nobody there could help me, they phoned the billing department. Apparantly the R4000+ included April and May too. Why? We are not even there yet? All they could do was give me the outstanding balance up to date (R712) and said now I need to wait 7 working days before they unlock my phone. I immediately paid and made an immediate payment.

I use both my devices for my business and now I cant continue. No warning period was given from Telkom, I made a payment a week ago and they suspend me!

When I asked for a manager even at billing to explain this unfair situation the only thing that was told was 'the manager will tell you the same thing'. No willingness to help at all or even try to see how they unfairly punished a loyal customer. Now my business is suffering and they cant even try to see how its not reasonable to block (suspend) my account with VERY RECENT payments.

I am truly disappointed