Telkom - Unrealiable

Item: Telkom
Rating: 1

Our Landline has been dead for two weeks now. Everytime I speak to an Agent I get told that its been escalated to Cables Dept and when a technician is available they will be in touch. A friend of ours who stays in Brakpan had his cables replaced within 3 days of reporting the fault Why does Robertsham take more than 2 weeks to be fixed. I spoke to Sinovuyo on the 6th Sept. 19th Sept spoke to Nondumiso Gotyana only to be told the same excuse. When will telkom rectify the situation ?

Helpful (0)

Replies (3)

Telkom's replyOfficial

04 Oct 2018, 13:55

Good day.

Thank you for making contact with us. Please send us a private reply with your affected telephone number for our team to assist.

Interaction ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Telkom's reply04 Oct 2018, 13:55

Official

Good day.

Thank you for making contact with us. Please send us a private reply with your affected telephone number for our team to assist.

Interaction ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

's updateReviewer Update

04 Oct 2018, 14:15

The line has been repaired after more than four weeks of no response from telkom

's update04 Oct 2018, 14:15

Reviewer Update

The line has been repaired after more than four weeks of no response from telkom

Telkom's replyOfficial

05 Oct 2018, 12:07

Thank you for the feedback. If you have any further queries, please do not hesitate to let us know in a new post.

Please be advised that this query will now be closed.

Regards,
Moenieb.
Telkom Social Media Team.

Telkom's reply05 Oct 2018, 12:07

Official

Thank you for the feedback. If you have any further queries, please do not hesitate to let us know in a new post.

Please be advised that this query will now be closed.

Regards,
Moenieb.
Telkom Social Media Team.