Telkom unreachable

This is my last ditch attempt to try and get some kind of feedback from Telkom. We have had no internet access for over 3 weeks. We run 2 businesses from our address and the lack of internet has forced us to buy additional data and try and connect to our vital services in other ways. Telkom has however continued to bill us. Telkom is unreachable by phone. Telkom's web based fault tracking option is inaccessible. It seems impossible to get any feedback on the fault that we managed to log on the 10th of August. If anyone from Telkom bothers to check this page, it would be really great if someone could get back to me.