TELKOM unproffesional and refuse to pass credits and items supposed to be free on upgrade to fibre

So today Telkom decides to suspend/cancel my services after they phoned in June or July this year to upgrade my ADSL kine to fibre . I chose a 20/2 fibre package at R807 per month with a free router and installation and they assure me my adsl line will only be discontinued when the fibre is installed .

Everything goes well and Vumatel installs the fibre and the modem , Telkom sends a courier on the 4Sept 2018 order number THD ********** 6 witht he router , i phone telkom , thank them and ask when a technician will come by and set up , they inform em they dont do that anymore , so after a long battle figure it out and have fibre .

on the 10 Septemeber , low and behold the courier delivers yet another router on order THD ********** 4 , i then phone Telkom Sales and they inform me its an error and that they wills end the couriers to fetch which eventually happens .

I start getting my accounts and then all of a sudden they charge e for both routers as well as the adsl line , i phone the billing department and they say its not their problem i must phone sales , i phine sales and say no its an error accoutns must fix it and i should phone them . /they also infrom me the ADSL kine i was supposed to cancel online , I argue and tell them they said it would happen automaticaly , but anyway i listen to them register on the online portal and cancel it , and now i muist wait 3 months and pay for it as its their policy , i am not happy with it and tell the agent who assisted me , and said how can this be an upgrade if i must cancel this surely its thier job not mine , and if it was and upgrade why must i pay for 3 months , she canty assist and says phone billing .

I phine billing again and they say it will be corrected .

I pay the account less the Two modems as they to be credited , and go onto the webpage and log a complaint , and hear nothing , I then get an email a while later and they say the need the tel number of the query and i send it to them via email and a long story explaining my problem and they are to please fix it , nothing happens , respond again and still nothing , no reply no phone call .

Today they discontinue my service after 3 months of enjoying fiber , i phone them and ask why and they say the account is in arrears and had been terminated . I ask why they have not credit me and they cant answer , ask to speak to a manager and she understands and will follow up but in the meant time my account has been terminated , i tell her i am not happy about this and they should rather come fetch their equipment i will sign up with fibre with another service provider through vumatel . she says its already terminated so its fine .

i tell her Telkom is unprofessional as they have no inclination of fixing their error and i will take this to court if need be as i refuse to pay for the Two routers as they supposed to be supp**** free seeing as i signed up for a 12 month contract , she is to ensure my account is fixed and the credits set off the account and it will leave me is a small credit telkom owes me and to refund me . I then close off the conversation and resend my previous email to them and again explain my unhappiness in this regard .

Telkom has no idea of what they doing and departments dont talk to each other , you cannot even resolve an issue as it takes far to long to correct anything and they too quick to just terminate services when they at fault , you cant even sort it out at a branch office qs they just say they do not accept account payments or sort out queries we must phone in , they only do new applications and sales .