Telkom unprofessional service and service provider

I got an expired contract witch I kept going for R49 a month just for the free minutes. I went to Telkom N1 City where I was told they cant stop a debit order because it is a contract, I did not have money in my bank account now Telkom charge me R200 penalty plus the bank R100 for not collecting the debit order after I have paid it at Woolworth's. I think this amount is ridiculous. I have gone online to cancel the contract as they do not allow me to pay without a debit order and it does not work like all their after services is a mess.I left my laptop on its been 3 hours now just a circle turning around saying progressing request. Guess what Telkom, I am not going to pay it. Blacklist me do what ever makes you happy.