MS
Martin S
1 reviews | Active since Aug 2014
26 Mar 2018, 21:06
Telkom Unplugged
I rely on the Telkm ADSL line to connect my business. The internet and phone line is YET AGAIN dead. Fault reported almost 4 WEEKS ago. Zero feedback. Zero service. Loss of income as emails and phone don't work. 3G ****le for fai***** doesn't work either and nobody can fix it. It's always some other department that should sort out the problem. I get trapped in this endless loop being transferred from one person to the next. I proved it to be impossible to forward calls to another phone. Spend hours on my cellphone already trying to find solutions or feedback. Every time the line dies I go through this. How can this be acceptable? No wonder the company has such a bad reputation! I can't say I wasn't warned...
Helpful (0)
Replies (5)0
Replies (5)
Telkom's replyOfficial
18 Apr 2018, 11:40Good Day
Thank you for making contact with us,
We have logged your request for assistance, Your social media reference number: AI***
Please accept our apologies for the inconvenience caused,
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply18 Apr 2018, 11:40
Official
Good Day
Thank you for making contact with us,
We have logged your request for assistance, Your social media reference number: AI***
Please accept our apologies for the inconvenience caused,
Regards
Telkom Social Media Team
Bronwyn
Best regards,
MS
Martin S's updateReviewer Update
23 Apr 2018, 12:44Thank you for the ticket number. It makes me feel so much better. I'm sure it somehow helps a lot towards solving my problems.
It is now 8 weeks...
The fault was apparently supposed to be handed over to the cable team for replacement of the cable, but this was never done. I am in exactly the same position I was in 8 weeks ago. No service and no action taken towards a solution. No alternatives offered or any indication of how many months it will take to resolve. The second debit order will go through in a couple of days with nothing offered in return for money paid. In the meantime I am buying data from other mobile service providers at a premium. (something wrong with the telkom fail-over sim that I also cannot get sorted. I gave up after many many many calls to telkom support and I eventually got fed-up and dumped the useless thing. so much precious time wasted... by the way, can I send you my cellphone bill?)
Immeasurable damage done to the business already as the landline still has a ringtone - but nobody answers so the assumption is that the business has closed down... nice. I spend HOURS on the phone to telkom support trying to get a call divert set up - but it proved to be impossible.
I cannot figure out what the penalty is for cancelling the contract and nobody at sales or support can tell me either. I cannot afford to pay 2 companies for data!!!!! It is ridiculous. FINE - I will get credit eventually, but in the interim I must fork out the cash and who knows for how long this will carry on for? I feel like I was ******* into this contract by advertising.
So in desperation I went to the Telkom shop on Friday to find out if the contract can be ported to FLLA. Apparently there is a possibility, but NOBODY knows how to do it. "The will call me first thing Monday morning" to assist me. I am still waiting... at least I was not disappointed! I expected them not to call me back. Anyway... reading through the telkom- and other forums, LTE / FLLA seems to be plagued with issues as well. I am so tired... More time wasted...
MS
Martin S's update23 Apr 2018, 12:44
Reviewer Update
Thank you for the ticket number. It makes me feel so much better. I'm sure it somehow helps a lot towards solving my problems.
It is now 8 weeks...
The fault was apparently supposed to be handed over to the cable team for replacement of the cable, but this was never done. I am in exactly the same position I was in 8 weeks ago. No service and no action taken towards a solution. No alternatives offered or any indication of how many months it will take to resolve. The second debit order will go through in a couple of days with nothing offered in return for money paid. In the meantime I am buying data from other mobile service providers at a premium. (something wrong with the telkom fail-over sim that I also cannot get sorted. I gave up after many many many calls to telkom support and I eventually got fed-up and dumped the useless thing. so much precious time wasted... by the way, can I send you my cellphone bill?)
Immeasurable damage done to the business already as the landline still has a ringtone - but nobody answers so the assumption is that the business has closed down... nice. I spend HOURS on the phone to telkom support trying to get a call divert set up - but it proved to be impossible.
I cannot figure out what the penalty is for cancelling the contract and nobody at sales or support can tell me either. I cannot afford to pay 2 companies for data!!!!! It is ridiculous. FINE - I will get credit eventually, but in the interim I must fork out the cash and who knows for how long this will carry on for? I feel like I was ******* into this contract by advertising.
So in desperation I went to the Telkom shop on Friday to find out if the contract can be ported to FLLA. Apparently there is a possibility, but NOBODY knows how to do it. "The will call me first thing Monday morning" to assist me. I am still waiting... at least I was not disappointed! I expected them not to call me back. Anyway... reading through the telkom- and other forums, LTE / FLLA seems to be plagued with issues as well. I am so tired... More time wasted...
Telkom's replyOfficial
23 Apr 2018, 21:15Hi Martin
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply23 Apr 2018, 21:15
Official
Hi Martin
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
MS
Martin S's updateReviewer Update
24 Apr 2018, 12:11Hello Tumelo
Thank you for your reply. Your assistance will be greatly appreciated.
***
***
My contact
***
Thanks and regards
Martin Stevens
MS
Martin S's update24 Apr 2018, 12:11
Reviewer Update
Hello Tumelo
Thank you for your reply. Your assistance will be greatly appreciated.
***
***
My contact
***
Thanks and regards
Martin Stevens
Telkom's replyOfficial
08 Jun 2018, 10:11Hi Martin
A bit late to the party. We see fault was resolved a bit later on. Apologies for the delay.
Regards
Bradley
Social Media
Best regards,
Telkom's reply08 Jun 2018, 10:11
Official
Hi Martin
A bit late to the party. We see fault was resolved a bit later on. Apologies for the delay.
Regards
Bradley
Social Media
Best regards,