Telkom unpleasant service

So I had a bit of hard time resolving my issue with Telkom. My WiFi fibre went down and tried several times to get assistance via the app( terrible and not user friendly) called the call center numerous times without anybody answering and eventually getting cut off. I was very persistent and continued trying as our lives depend on the internet these days. Finally the call was answered by a very polite and profession young man by the name of Kemoikopetse Molefe. He was extremely patient and well mannered and guided me step by step on resetting and getting the WiFi to work again. He just made an unpleasant experience better by his attitude and professionalism. Well done…Bravo Zulu🫡