Telkom Unlinks User Acounts

I have paid the monies for my Telkom account through my portal login for years. Now, magically, the website says I have no account linked. I want to pay my account, but despite numerous tries to log in and relink my account over the course of the entirety of last month I was unable to.

Telkom then has the audacity to request proof that I am the account holder and that I am authorized to make payments to the account despite the fact that they have at least 6 years with of proof right in front of them that I have been paying the balance of the account from that user name.

Show me one individual in this country that **********ly pays another person's accounts? What a bunch of useless and uninterested people that work at Telkom. No wonder the company is struggling.