Telkom ******** order!!!!!

Ok, so I decided against my better judgement to apply at telkom for a LTE internet bundle. I did my online application for the 2tb bundle with the router. Send my application, and got the call. Done all the necessary details and got approved. Got told that my item should be delivered within 7 days. This was all done on the 8th of June 2022. So yesterday 20/06/2022 called to follow up on the progress just to be told that no such order existed, but that there was an order placed on the 13th of June 2022 for a 80gb sim only. So as per usual it was a please phone this number, no phone this number and so on. Now nobody can assist me in cancelling this 80gb because the person that took the order does not exist, but the order is on my name, only difference is the bank. How the hell does this keep happening that no one can cancel this. It was done on the official telkom website. What has happened to service delivery. I guess telkom still has sufficient clientele to not worry about new customers. Pathetic. This is a ********** company