Telkom united (-0 vs10) Parrots

Why do we have to express our dissatisfaction on this site if Telkom never responds!!!!?

But anyways guys... Firstly, Telkoms agents welcoming their customer are less welcoming than animals!! I think a parrot will have a more welcoming greeting than your staff.

Next point i want to raise is that how the hell do you send me a bill for a arrears amount that I've already paid. Showing that i owe that arrears plus the bill of the end of April.

My money was taken out my account and cleared up the arrears, then my contract was reset up again.

The funny thing is that you took money out my account. But GUESS WHAT!? My payments shows pending since last Saturday and now suddenly it takes 8 working days to reflect on your system. I can understand systems in call centres doesn't always work sufficiently, but you can't expect me to wait almost half a month to clear my payment and then still expect me to pay you for those days...

And ontop of it all i get threatening messages that my account will be moved to a attorney if i dont pay the arrears that I paid you guys already.. Wow!! Great service??... I don't think you will understand what sarcasm even means so what's the point hey!?..

Im due for an upgrade since February, now my credit record got f#ckEd, the phones that I wanted are given away!! What a happy customer hey..

Please guys!!! Its not that hard to do a easy job like this. Your agents needs more soft s****s, please employ happier agents.. I understand working as a contact agent is stressful, even if you don't know what the hell is going on.. Try and probe from your customers, try and understand their situation even if you know you can do jack.. Atleast male it exciting for that customer journey.

Compensation is due to me.. Don't you think? Or what? Are you sitting there thinking this guy ain't getting nothing from us because we going bankrupt.. Seriously I'd say it sounds like your agents are all getting retrenched, that's why they sound like half sleeping dogs.. Not even a simple.. "MR/MRS customer, we truly do apologise for the inconvenience caused". You will never believe how that can impact a customer's frustration to change from being fed up too bringing him/her down to a humble level. Try using your brain, and try being less of a parrot on the phone, confirming the same thing over and over. Its enough to make you angry and telling a agent how to do their own job.

But anways I solely wish there was a star less than a one star to rate you guys for the GREAT service you almost tried offering.