SS
Simon S

1 reviews | Active since Jun 2014

10 Oct 2015, 18:04

Telkom UNISA deal:

I bought a Telkom Unisa data deal, paid for it and received an sms stating that I had to go and collect my sim card at the Nearest Telkom mobile store. On 2015-10-03 I went to the Telkom mobile store in TygerValley Shopping center where I was informed that they could only help me the following week after waiting an hour in the queue. I then drove to Cape Gate Shopping center where I had to stand in the queue for more than an hour only to ind out they couldn't help me I had to come back later during the day as they were busy. I was only able to go back today 2015-10-10, where I had to wait for more than an hour again only to find out that these deals are only being done in Stellenbosch and I had to go there to be assisted. <br> <br> I did not go to Stellenbosch because it is far away and they will most likely have the same response. I am beginning to think that Telkom is only using these mobile deals to take money from unsuspecting students by promising them something they are not going to give them. I have noted on Hello Peter that I am not the first student to struggle with Telkom and their mobile deal after having paid for it.

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Replies (1)
Telkom
Telkom's reply10 Oct 2015, 21:22
Official
Hello lethal_constable,

Thank you for allowing us the opportunity to assist further on your query.

We acknowledge your query and apologize for the inconvenience caused.

Kindly note that this matter is currently being investigated and feedback will follow.

Your social media reference number is SM155058.

Regards
William
Telkom Social Media Team