Telkom/Unisa 3g deal

I purchased unisa/telkom 3g deal in early February and received confirmation on the 16th that it has been processed succesfully, but since then I never received any data bundles. I called the call center more than 5 times and they tell me to go to the telkom store, and I went to the telkom store 3 times \Which is eating on my student time and also wasting my study time. The telkom store doesn't know about the deal and I used more than R200 on transport visiting the telkom store for this issue because of the arrogance of people at the telkom call centers telling you to go to the telkom store as if they will cover your costs for traveling there. I don't know what's the reason for telkom for having call centers if they can't help you or they don't know of their own deal. This issue is highly unacceptable as it is inconveniencing me as I need to always be online to do my studies and submit assignments. If any other students are having this problem