Telkom unilaterally cancelled our order!

We were Telkom customers for years. In August we cancelled due to regular cable theft and went wireless with someone else. but we are in a spot where reception is bad, so we cancelled to go back to Telkom - since the ADSL is still quite fast when there are cables. So on 20 November we went to Eastgate and queued for an hour to reapply for a line + ADSL. They said that it would be installed within 2-4 weeks. Someone had to come to install, even though we still have our router, phone, splitter etc.<br> <br> After 2.5 weeks of total silence, I phoned Telkom to enquire what the status is. I was told that the order has been cancelled because the area has a lot of cable theft - and I must instead go over to LTE (at double the price of course). <br> 1) how can you just cancel an order?<br> 2) why has nobody informed us, why must I be the one to chase you?<br> 3) Do you honestly expect me to just take that and re-apply for a doubly expensive product? Not a chance.<br> <br> Then I was told I can always \try"to reapply for the same product. Why should I have to"