Telkom Unilaterally Cancelled My Order Without Informing Me

<p>Let's bullet point this:</p> <p>- I see Telkom guys installing fibre in my area;</p> <p>- On 15 March I phone in and find out that my area can now have speeds of up to 40mbps (yay!);</p> <p>- I have a 2mbps line which has probably only ever gotten to 2mbps speeds twice in the last 6 months due to who knows what )Telkom can never give me a reason);</p> <p>- I am happy that I can increase my speed so I proceed to apply for a 10mbps uncapped line; Everything is confirmed and I received an order confirmation reference number;</p> <p>- Everything is confirmed and I received an order confirmation reference number;</p> <p>- I phone back today (24 March) to find out what's happening;</p> <p>- I find out that Telkom unilaterally cancelled my order on 20 March because my area cannot get anything more than 2mbps speeds (despite the consultant being very clear that I could);</p> <p>- Oh, Telkom also did not inform me that they unilaterally cancelled my order.</p> <p> </p> <p>This is the second time that Telkom has unilaterally cancelled an order of mine and I only found out much later when I call to find out what's going on. Sales say "sorry we didn't know" because the technicians are the ones who cancelled the order. As a customer, I don't care whether it was sales or technical's fault - the fact is that TELKOM messed up.</p> <p>If Telkom did not have the monopoly on landline telecommunications infrastructure, I think they would have closed doors by now due to their consistently horrible customer service.</p>