Telkom unhelpful & ***********

I moved house, and requested that Telkom transfer my line to my new house (its 10 minutes away and falls under the same area) and I was told that I will keep my number and that there wont be a transfer fee because its a pre-paid line. Then the time came for them to move the line, so they told me they will not move the line until I paid R398.00. I then went to pay the R398.00 so they came to install the line. Then I was told they have to change the phone number, so I was given a different number. Before they installed the line they already cancelled the old line, plus the new line with no explanation at all. Then when you phone them to log a fault they say you cant log a fault because the line was cancelled, you must go through to sales. Then when you get to sales they tell you to speak to billing, then you go though to billing & they tell you to speak to sales. So all day long you get told the same thing over & over and you go from one department to the next & they just wont help you, and NO ONE ther can tell me why the line was cancelled or do anything at all to resolve the problem