TELKOM - UNHELPFUL IN TIME OF CRISIS

We have been trying for 4 weeks to have our LTE Contract migrated to a higher package. Multiple E-mails, phone calls and attempts have failed. We have been transferred from pillar to post as no-one know who handles this. It is not Customer Care, Nor Sales Department, Nor retentions and Migrations. Now we are stuck with a LTE package that does not provide enough DATA on a monthlyy basis and 9 months left on the agreement we cannot wait to opt out. The worst service, no customer aftercare or assistance.