Telkom UnHelp Line

I have an adsl fault on a business line that was reported as faulty on 7 December 2020. By 24 December it is still not resolved, and the helpline says they can do nothing about it. I can't even get a credit on my bill, so their account's department says, until the technical department fixes the fault. Telkom appeals to employ all these people at its UnHelp line simply to obfuscate and send you running in circles