Telkom Unhappy Pensioner Customer

Telkom SA LETTER OF COMPLAINT TELKOM SERVICE *** To whom it may concern. I am a 83year old pensioner suffering chronic desease in diabetis and hyper tension. I have dealt with Telkom for almost 4 years on contract. In late January 2022 I received a call from cell direct wanting me to do an upgrade. My response to the caller was I will only consider an upgade if I ha ve to pay less than what I am paying at present. His response was “I can do better than that and rattled off some freebees for R99. The Friday after our conversation I received a call from a lady (cell direct) she will do the upgrade. I asked her how much she rep**** R99 per month. I agreed and asked her about my current contract where I am paying R99pm.She said I must cancel it and gave me a number which I dialed and cancelled the current contract so I will only pay R99.pm.This lady rattled her conversation like a jet plane I had to stop her and told her to slow down as I find it difficult to absorb her conversation. Eventually I decided to say yes to all her questions SI was also he then spoke about the 2nd sim card etc. I received. Ia statement reflecting my balance at the end of February amount R473.39.I was totally traumatized and confused. I phoned them and asked for copy of the contract but was told there is no contract it is a telephonic contract and I can find it on the Telkom website I was even more traumatized. I went to your Kenilworth Centre mobile store.and spoke to the lady consultant.I want to cancel the contract. She asked me which as there is 2 contracts in the system. I rep**** why two when the old contract was already cancelled she gave a printout of the account and to my horror saw a second contract for R139pm. How am I going to pay R248 per month excluding usage with a sassa pesion. When you dial 081188 to enquire about your balance the voice message your balance is R1500 what is going on I am totally confused I was not told to pay an extra R139 pm which I cannot afford. I had to borrow the money to pay the balance outstanding. I was also told by the consultant because the contract is new I can only cancel in 3 months time and there will be no cancellation fees. T put me out of my misery I beg of you take me back to where I was before this miserable event or cancel the sim card contract immediately. I beg of your understanding in my miserable predicament I find myself Thanking you ASLAM VAN DER SCHYFF MOBILE *** ACCOUNT NUMBER ***