TELKOM - UNHAPPY CUSTOMER - ***

Dear Hellopeter, we have been having a house fibre wifi for more than 3 years with a break, We were paying cash without a debit order. Our contract finished longtime ago. Now we are on month to month contract. From towards last year they started giving us problem saying we are owing. Several times I phoned them they will say we paying monthly but the money we are owing is a debit order money. I laid a complain with them. They only reduce about R400 from R 1800. They keep on switching us off then add another R202 on top of what we are owing. They will say,pay this then we will pay then they will open internet then monthly we will pay the normal amount. They will close us again. This has been opening time and time again. Now my husband got tired and say let us pay what they want so we see what they will do. Last week Sunday they closed us again, when we phone they said we must pay we must pay R 397 before they will open us again. And we were told that if we pay through a portal it is immediately. Instead of R397 we paid R600 at around 6.45am on the 15th March. After more than 6hrs they still did not open it. They then it takes 24hrs and last they said is immediately. After 24hrs I phoned then again. They asked that we send the email of a proof that we paid. We did send that email but now we running to 72hrs still they have not opened the line. We don't owe them anything but we decided to pay them but still we don't get joy. Kindly investigate for us what is happening