Telkom unfairly suspended my account due to an error on their part.

My family upgraded from an outdated 2mbps uncapped ADSL account to a UNLIMITEDHome 10mbps. This package includes many extras, one being the LIT TV box.

Our usual Telkom store did not have stock of the LIT box and so we had to go to at least two other stores to pick up the LIT box. At the Gateway branch, they had stock and gave us the LIT box, little to our knowledge, that it was added on as a new subscription to our contract.

The LIT box was an additional R549.49 to our already R799 contract. Not only did they mess up the LIT box, they did not switch us over to the right calling plan when our contract was upgragded.

Our prior calling plan was the Telkom Evening & Weekend plan, which needed to be the Telkom anytime extra plan. So we were also paying extra for calls that were supposed to be a part of our calling plan.

The problem is with their customer support. We are being bounced around from the Stores we collected our items from, to the technical department of the call centre, then the sales department and back to the accounts department. We have logged more than 4 queries for all t he above mentioned problems, to even have 1 rejected.

So now all our services have been suspended because we only stated that R1000 can be debited from our account. The monthly bill is coming to over R1400+- .

No one , not the call centre or the stores have been able to help with our grievances.