Telkom unfair treatment. Urgent help needed from a Frustrated Contract Customer

I am extremely frustrated by the Service I have received from Telkom. In December someone was buying Data on my Contract without my knowledge after I had lost the phone on 2010 and I was no longer using that number. A telkom Consultant (***) informed me to make a affidavit and send my ID and 3 months bank statement which I did on the 12th January 2023, and only to find out a case was not created. After numerous calls another Consultant(Mchunun6@telkom) lodged a case number ***8 and only to find out that my case was closed without any notification or notes on the system. Currently Telkom has put a debit order of R 3100 on my Account for a contract of R300. I called in today and spoke to Ntalazeni Modau who informed me there is nothing she can do to help. I am so furious because o do not have such money, and everything I reverse their incorrect debit orders they keep increasing the amount. I really need urgent assistance in resolving my ***** case.