TELKOM UNFAIR IN LINE DISTRIBUTION

My son had a Telkom adsl line then we moved to a rural area. We struggled for months to have it transferred but were told that as we did not have an existing line in our house and as there were no vacant lines we could not get our adsl so we then said just transfer our landline then when an adsl line becomes available we can get it. By then the line had been cancelled so I app**** for one but when it never arrived I telephoned the 10210 and was told the technician said there are no lines whatsoever available. The next thing my daughter, in whose yard the local Telkom exchange is, applies for and gets adsl. Same rural area. And to top it off she is given the number which belonged to my son, the one we wanted to transfer. Are the technicians selecting who to give lines to?