Telkom Unfair Billing on Invoice

I was unable to pay my installment for the month of May because of personal issues so I was debited twice by Telkom on 28-06-2021 as expected.

My account was locked by Telkom before they took their money but it's still locked till this day.

I have tried contacting their customer service but there is no direct line and I have to use an online chat and their service there is awful as they always tell me that they have escalated my issue and it should be resolved in the next 5 hours, they have been doing this since last week Thursday.

The worst part about this whole situation is I am unable to make any calls and to top of it off I received an invoice yesterday telling me that I am now suddenly 3 months behind with my payment.

I have always been loyal to Telkom and paid my bills on time and the fact that they are doing this really hurts and angers me because I don't ever give them any issues with payments but they are now treating me like I don't matter.